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by Web Manager published Jan 23, 2017 11:18 AM, last modified Mar 09, 2020 03:13 PM
What's New in Leadership

What Leaders Can Learn From Governor Cuomo About How to Communicate During a Crisis (04/08/2020)

 

“In the midst of crisis, we look to our leaders for guidance, assurance, information and a sense of safety. Their ability to communicate and keep the populace calm, while also motivating them to make personal sacrifices for the sake of public health, is paramount. Crisis communication — whether you’re leading a country, city or business — requires three key elements: the authority you exhibit, the warmth you convey and the energy you exude and bring out in others” (article, para. 3).